Netbackup Device Monitor console hangs and fails with error 70.

Netbackup Device Monitor console hangs and fails with error 70.

Issue

NetBackup Administration Console -> Media and Device Management ->Device Monitor/Devices console hangs and then fails with error 70 “Cannot connect on vmd”

               

STEPS PERFORMED

-          Make sure all the media servers and storage unit in the console are active.

-          Restart the netbackup services on Media servers

-          Restart the PBX services on Media servers

/opt/VRTSpbx/bin/ vxpbx_exchanged stop/start  (This should resolve the issue)

If the issue still persists ,follow the below steps

-          From the master server ,run the below commands

telnet MEDIA-SERVER-NAME 1556

install_path\NetBackup\bin\admincmd> bptestbpcd -client MEDIA-SERVER-NAME
telnet MASTER-SERVER-NAME 1556­­­­

If the media server is a new, make sure that name resolution works master and medie servers without problems and the media server's name is inside Host Properties -> Master server -> Servers -> Additional servers' list. If not, add the media server on the list and stop and start the NetBackup services in master server

-          From the Media servers run the below commands

               install_path\NetBackup\bin\admincmd>nbemmcmd -listhosts –verbose

              install_path\NetBackup\bin\admincmd> bptestbpcd -client MASTER-SERVER-NAME
              
              telnet MASTER-SERVER-NAME 1556

-          After solving the communication issues between master and media, stop and start all NetBackup services in the master and media servers.

Solution

 Make sure that Master and media server can communicate between them through VNETD (13724)and PBX (1556) ports.